Levon Helm Studios Feud Halts Show Refunds

Levon Helm Studios cannot refund tickets for canceled shows because the money is gone. The Woodstock venue's ticketing partner, Tixr, has emailed customers to explain the delay.

According to an email from Tixr reported by The Daily Freeman, almost all of the funds previously paid for upcoming shows was no longer available. The email blamed prior management, specifically Amy Helm, for spending money that should have been reserved. While these funds should have been set aside for those performances, they had already been spent by prior management. It assured customers the studio is not withholding funds but is trying to rebuild the capital.

Management Feud and Lawsuit

The refund crisis stems from an ongoing feud among the studio's owners. After Levon Helm's death in 2012, his daughter Amy Helm took over with 40% control, as did his widow Sandra Helm. Two other shareholders, friends Brian Parillo and Barbara O'Brien, each held a 10% stake. In May, those shareholders removed Amy Helm from management and installed Brian Parillo as CEO.

In July, Amy Helm accused Parillo of financial exploitation and elder abuse of Sandra and called her ousting a shakedown and extortion. Last month, Levon Helm Studios filed a federal lawsuit against Amy and others. The lawsuit alleges she used company money for personal and career interests, concealed transactions, and cost the company at least $2 million in damages. It claims about $400,000 was charged to the company with no apparent business purpose.

Refund Process and Current Shows

New CEO Brian Parillo addressed the refund situation in an email. He said ticketholders are being reimbursed in the order that shows were canceled and as funds become available. He wrote that they have been able to start sending out the first round of refunds and that his priority every day is getting the rest out as quickly as he can.

Over a dozen shows were canceled as artists protested the management change. Despite the turmoil, concerts are still scheduled. The Devil Makes Three performed on August 28. Laith Al-Saadi is set to play on September 25 and 26.

Amy Helm's Whereabouts

Meanwhile, Amy Helm is not at the studio. She is on tour supporting Roger Daltrey, starting tonight.